FAQ for Basement Waterproofing and More

I’ve got a very small leak in my basement and it only comes in when it rains hard or long, is this really something I should be concerned about?

Think of your problem as a very small cavity found by your Dentist. You may not have toothache pain now but, you will when the cavity gets worse. Taking action before the leak becomes a major problem eliminates the potential of structural decay and health risk while preserving a strong resale value for your home.

I heard that if I add a French drain, it will solve my leaky basement problem?

Adding a French drain will NOT solve your problem. French drains help redirect some surface water only. Your real issue is water UNDER the ground penetrating the foundation wall at it’s base.

I think I’ve got a wet weather spring under my house because the water is coming in where the foundation wall meets the concrete floor. Is this a major issue?

The chances of the the problem being facilitated by a wet weather spring are remote because builders will not build in areas known to be potential flood zones. Your problem is more likely a low foundation leak, and that’s where the foundation wall joins the footing below floor level.

I’ve patched the area where the wall meets the basement floor using some of those products advertised on TV, but it still leaks. Should I put concrete in this area?

Regrettably, there’s nothing you can use as an effective patch in this area. The problem is originating from outside the foundation wall and not the inside. Any patching on the inside will be ineffective due to hydrostatic pressure. The entry point is too far removed from where you could install a patch anyway.

I was told by one of the local hardware stores that I could use a special paint to seal the block and the entire wall, would this end my problem?

NO! The very last thing you want to ever do is seal the block thus never allowing the water in the block to evaporate. Painting such products on your wall will act as a dam and that means your foundation wall will always be damp and wet. These expensive products won’t even begin to slow down a low foundation leak, so stay clear of them!

My neighbor had his leaking basement fixed on the inside by removing finished walls and cutting the concrete floor to install a sump pump. He said it was really messy and costly to rebuild. My sister had a similar problem, which was fixed on the outside, and there was no mess or workers inside. Which is the best in your opinion?

It all depends on your goal. Do you want to drain the water away once in gets inside by using a sump pump or, do you want to keep the water from entering the walls making certain your basement remains dry ? According to the dictionary, the definition of waterproof is “to keep out water”; that’s something interior systems don’t and can’t do.

So your saying that you only do waterproofing from the outside and, not the inside? How would I know what’s best for my situation, I’d like to hear both sides.

We understand and are capable of doing it all, and have done it all over three decades. We’ve waterproofed thousands of new construction homes for dozens of builders and we’ve waterproofed upwards of a thousand older homes throughout the Tri City and Southwest Virginia market. We’ll inspect and always recommend what’s best for your situation!

How much would you charge for an estimate and, how soon would you be able to send a salesman out to look at my problem?

We never charge any verified homeowner to inspect, find, and thoroughly explain the problem. And we never send a “salesman” out because we don’t (and won’t) ever have one. A corporate principle (vested owner) would call you to schedule an appointment, it’s that easy. There’s no pressure and we’ll give you an exact price, not an estimate!

I’ve always believed a company and product is only as good as its guarantee, and most guarantees are worthless. What about yours?

Guarantees are generally written by the company attorney using creative language designed to protect the interests of the company, not yours! You won’t find that here. Instead, you’ll find a real guarantee, something you can sink your teeth into, something clearly written without the and, ifs or buts….that’s a guarantee!

We never use high pressure tactics or, phony buy today and save techniques. Our process is to better inform our clients and encourage them to learn and make the best decision regarding their home’s waterproofing.

So how do I get started? Also, you need to know that I won’t be buying right away. I want to do my homework first.

You can call 423-863-2909 or fill out the form, the choice is yours. It’s great to hear you wish to be fully informed before buying, that’s the way it should happen. We consider an informed homeowner to be our best client.

Thank you for your time and please feel free to reach out today, we look forward to speaking with you!

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